Cancellation & Store Credit Policy

Admin approval required. Cancellation requests do not cancel a booking immediately. Your booking stays active until an admin approves the request. Any eligible store credit follows the cancellation policy.

Effective: 9 October 2026

Requests require studio approval

All cancellations require approval from a Canvas Backdrops admin. Submitting a request does not cancel your booking. The booking, reserved dates and scheduled delivery or pickup remain active until approval is confirmed on your order page.

For a confirmed physical rental or purchase that has not been collected or dispatched, open your order page, select Request cancellation, and enter your reason. Guests can use their private order link. You can also contact the studio through the contact page.

Requests made at least 48 hours before pickup or dispatch

If you submit your request at least 48 hours before the scheduled Studio pickup or dispatch time, an approved cancellation converts the exact paid allocation for the cancelled item into non-expiring store credit. No cash refund is issued through this cancellation process.

Eligibility is recorded when the request is submitted. A delay in admin review does not reduce your eligibility for store credit.

Requests made less than 48 hours before pickup or dispatch

These requests still require admin approval. If approved, the item is cancelled and its allocated payment is forfeited. No automatic store credit or cash refund is issued. The studio may review exceptional circumstances separately.

Decisions and reconsideration

Your order page shows whether the request is awaiting review, approved or declined, together with the studio's response. If the request is declined, your booking remains active.

An admin can reconsider a declined request while the item remains eligible for cancellation. Reconsideration does not change the original request's recorded credit eligibility. If the admin later approves the cancellation, the rules above apply. Previous decisions remain in the studio's audit history.

An approved cancellation releases the stock or reserved rental dates and is final. Rebooking requires a new order and is subject to availability. Items already collected or dispatched cannot be cancelled through this process; contact the studio for help.

Delivery and return fares

Delivery and return fares are paid separately by the customer. They are not converted to store credit through this cancellation process.

Digital products

This physical booking cancellation process does not revoke an activated digital download. Contact the studio for help with digital purchases; the digital licence applies.

Returns & exchanges

All sales are final, unless otherwise agreed in writing.
Rental items must be returned within the agreed 24-hour rental period, measured from pickup/delivery.
Late returns are subject to the applicable GH₵50-per-hour late fee.
Customers are responsible for collection and return delivery costs.

Customer complaints

Customers should report any issue with a rental or purchase as soon as reasonably possible. Complaints will be reviewed and addressed within 24 hours.

Contact and policy versions

Contact Canvas Backdrops through the contact page. Each order retains the policy version accepted at checkout. Previous policy versions and acceptance records are preserved.

Cancellation, returns & exchanges