Rental & purchase policy

Effective: 9 October 2026

1. Working hours

Monday–Saturday: 8:00 AM–6:00 PM.
Sunday: Closed.

2. Rental policy

Rental duration: 24 hours / one day.
Rental fee: GH₵410.
Backdrop sizes: All sizes are stated in feet.
A rental is confirmed only after availability has been confirmed and full payment has been received.
Pickup location: Canvas Backdrops, Dr. Busia Highway — Google Maps.
Return deadline: 24 hours from the time of pickup/delivery.
Late return fee: GH₵50 per hour.
Delivery can be arranged through Uber, Bolt or Yango.
Customers are responsible for both pickup and return delivery fees.

3. Payment

Payment can be made via MTN Mobile Money, Visa, Mastercard or Bank Transfer.
Customers can select their backdrop and make payment through the official payment link: Canvas Backdrops Payment Page.
Rental fees do not include delivery fees.
Sale prices are as displayed on the relevant sales platform.
Custom orders: 7–14 working days.
Available items may be delivered/picked up immediately, subject to availability.

4. Care & use

Backdrops must be returned in the same condition in which they were received.
Do not fold or bend backdrops. They must be rolled securely around a pipe for return.
Backdrops should be returned via Uber, Bolt, Yango or another approved delivery method in the same rolled condition.
Customers must keep backdrops clean and free from stains, rips, tears and other damage.
Backdrops must not be cut, painted, washed, altered, permanently marked or modified without prior approval.
Keep backdrops away from liquids, excessive moisture, flames and other sources of damage.
Any damage, loss or unusual incident must be reported immediately.
Customers may be charged reasonable repair or replacement costs for damage or loss occurring while the backdrop is in their possession.
A damage fee will apply where a backdrop is returned folded, bent or without being properly rolled on a pipe.

5. Stands & support equipment

Backdrop stands and support bars/poles are not included in the backdrop rental.
These may be rented separately for an additional fee through the sales platform.

6. Return & exchange policy

All sales are final, unless otherwise agreed in writing.
Rental items must be returned within the agreed 24-hour rental period.
Late returns are subject to the applicable GH₵50-per-hour late fee.

7. Delivery

Delivery options include Uber, Bolt and Yango.
Delivery fees and timelines depend on the destination and courier used.
Customers are responsible for delivery costs for both collection and return.
Once an order has been handed to the courier, customers should report any delivery issues to Canvas Backdrops so assistance can be provided.

8. Customer complaints

Customers should report any issue with a rental or purchase as soon as reasonably possible. Complaints will be reviewed and addressed within 24 hours.

9. Privacy

Customer information collected for orders, rentals, payments and delivery will be used only for legitimate business purposes and handled in accordance with applicable Ghanaian data protection requirements.

Rental cancellations

Rental cancellation requests require admin approval. Your booking remains active until approval is confirmed. Requests submitted at least 48 hours before the scheduled Studio pickup or dispatch time are eligible for non-expiring store credit if approved. Later approved cancellations forfeit the allocated payment and do not receive automatic store credit. No cash refund is issued through this cancellation process. See the cancellation policy for the full process.

By renting or purchasing from Canvas Backdrops, you acknowledge and agree to these policies.